Login Issues
General Issues & Questions
- Where do I go with questions regarding Shop Pay Installments (SPI)?
- How do I update my authorization window?
- How do I get in-store QR code/URL for our business?
- Where do I send UCC liens?
- What’s the difference between prequalification and qualification?
- How do I add additional in-store/telesales Affirm payment methods for my customers?
Merchant Application Issues
Access and Permission Issues
Integration & API Issues
- How do I Edit my HTML/CSS/JavaScript when implementing Promotional Messaging?
- How do I fix or troubleshoot my platform integration?
- Where do I edit my HTML/CSS/JavaScript for existing promotional messaging?
- Why can't I get my promotional messaging to appear?
- How can I integrate with Affirm with less developing work?
- How do I change my platform integration?
Checkout Issues
Loan Escalation Issues
- How do I help my customer with their Affirm loan questions?
- Why did I get a stop shipment request?
- What Do I Do If a Loan Authorization Expires?
- How can I refund a Virtual Card (VCN) loan?
- How can I void a Virtual Card (VCN) loan?
- How do I get reimbursed for a stop shipment request?
Settlement and Payment Issues
- Why were we charged for a test order ?
- How can I get help processing my refund?
- Why haven't I been debited yet for refunds issued?
- Why did I get only partial payment for my multiple orders?
- Why didn't my bank account receive Its scheduled disbursement?
- What are out-of-band payments?