Troubleshooting

General Issues & Questions

• What Do I Do If I Want To Change My Business URL?
• What Do I Do If My Business Went Through a Merger or Acquisition?
• What Do I Do If My Business Has an EIN Change?
• What Do I Do if My Business has New Ownership?
• What Do I Do If I Want To Rebrand My Business?
• How can I Co-Brand Promotional Messaging Modals?

See all 11 articles

Merchant Application Issues

• If My Business Is Not Eligible, Can I Still Work With Affirm?
• Why Isn't My Business Eligible for an Affirm Partnership?
• What is The Status of My Affirm Partnership Business Application?

Access and Permission Issues

• Does Affirm Have Issues or Is It Down?
• Why Can't I Log Into My Merchant Account?
• Why Don't I Have Access to the Merchant Portal?
• How Do I Add New Administrators?
• Why Can’t I Add a New User to the Merchant Dashboard?
• Why Does The Shopify App Login Keep Looping?

See all 7 articles

Integration & API Issues

• How Can I Integrate With Affirm With Less Developing Work?
• How Do I Change My Platform Integration?
• What if My Platform Integration Isn't Supported By Affirm?
• Why Don't My API Keys Work?
• Why Don't My API Keys Work With BigCommerce?

Checkout Issues

• Why Isn't Affirm Messaging Showing Up on the Product or Cart Page?

Loan Escalation Issues

• What Happens To A Customer's Loan When They Declare Bankruptcy?
• Why Can't I See My Customer's Loan in The Merchant Portal?
• Why Do I Owe a Fee if I Refunded the Loan?
• Why Can't I Refund a Loan in Authorization Status?
• Why Can't I Refund a Loan With a Virtual Card Transaction?

Settlement and Payment Issues

• What Do I Do When I See an Erroneous Refund?
• Where Do I Find My Payout for Purchases?
• Why Haven’t I Received a Settlement Report?
• Why Haven't I Received a Settlement?