Login Issues
General Issues & Questions
- What’s the difference between Prequalification and Qualification?
- How Do I Add Additional In-Store / Telesales Affirm Payment Methods for my Customers?
- Why Doesn't My Promotional Messaging Work on Shopify?
- Why Doesn't Affirm Work With My In-Store Point of Sale (POS) system?
- Does my Affirm Merchant Account Get Deactivated Without Activity?
- How Do I Adjust or Update My Promotional Messaging On My Website?
Merchant Application Issues
Access and Permission Issues
Integration & API Issues
- Where Do I Edit my HTML/CSS/JavaScript for Existing Promotional Messaging?
- Why Can't I Get My Promotional Messaging to Appear?
- How Can I Integrate With Affirm With Less Developing Work?
- How Do I Change My Platform Integration?
- What if My Platform Integration Isn't Supported By Affirm?
- Why Don't My API Keys Work?
Checkout Issues
Loan Escalation Issues
- How Can I Get A Refund On A Loan Associated with a Virtual Card?
- How Can I Void a Virtual Card?
- How Do I Get Reimbursed For A Stop Shipment Request?
- What Happens To A Customer's Loan When They Declare Bankruptcy?
- Why Can't I See My Customer's Loan in The Merchant Portal?
- Why Do I Owe a Fee if I Refunded the Loan?
Settlement and Payment Issues
- Why Haven't I Been Debited Yet for Refunds Issued?
- Why Did I Get Only Partial Payment for my Multiple Orders?
- Why Didn't My Bank Account Receive Its Scheduled Disbursement?
- What are Out-of-Band Payments?
- What Do I Do When I See an Erroneous Refund?
- Where Do I Find My Payout for Purchases?