As of March 21st, 2023, merchants can refund loans indefinitely after they are captured. The following articles outline how you can process a refund:
- Partially refunding a charge
- Fully refunding a charge
- How can I get a refund on a loan associated with a Virtual Card?
You can also refer to these articles for additional information:
If you need further help with processing refunds, reach out to our Merchant Care team using the Business Resource Hub support widget or by using the help widget in the Affirm Merchant Portal. Please make sure to include the following information:
- Refund amount
- Loan ID
- Order ID
- Evidence, or link proving that the request complies with your return policy
After receiving this information, our team will follow up with you with a path toward resolution.