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  1. Affirm US (English)
  2. Troubleshooting
  3. Loan Escalation Issues

Loan Escalation Issues

  • How do I help my customer with their Affirm loan questions?
  • Why did I get a stop shipment request?
  • What Do I Do If a Loan Authorization Expires?
  • How can I refund a Virtual Card (VCN) loan?
  • How can I void a Virtual Card (VCN) loan?
  • How do I get reimbursed for a stop shipment request?
  • What happens to a customer's loan when they declare bankruptcy?
  • Why can't I see my customer's loan in the Merchant Portal?
  • Why do I owe a fee if I refunded the loan?
  • Why can't I refund a loan in authorization status?
  • Why can't I refund a loan with a Virtual Card transaction?
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