When implementing Affirm's promotional messaging into your eCommerce website, you may encounter coding-related challenges, specifically with HTML/CSS/Javascript. While we provide quickstart and technical documentation for you and your developer for guidance, we understand that additional technical support may be necessary for resolution.
If you encounter coding-related issues, feel free to reach out to our dedicated Merchant Care team. You can contact us via the help widget situated in the bottom right corner of the Business Resource Hub and the Merchant Portal. Please ensure to include the following details when reaching out:
- Name and Email
- Your e-commerce website
- A description of the troubleshooting steps you've already attempted.
- Any relevant screenshots illustrating the coding issue.
Note: For Shopify merchants, there's a simpler, code-free method available for implementing Affirm promotional messaging: Using the promo app blocks feature.