If the Affirm Messaging is not showing up on your product or cart page, it’s most likely a configuration issue. Before contacting our Merchant Care team using the Business Resource Hub help widget, try the following troubleshooting steps:
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Confirm your API Keys are entered correctly. In this article, you can find more information about API Keys. Also, check this article on how to troubleshoot them.
- Check the cart floor or lowest purchase amount available for your business is set to the correct minimum. Learn more here.
Notes:
- Cart floor configuration availability varies across e-commerce platforms. Some platforms offer this feature, while others do not. For example, this configuration option isn't currently available on Wix. You can find more details about Wix integration here.
Pi30 (Pay in 30) allows customers to make purchases between $35 and $49, and pay 30 days after their purchase, while Pi4 is used for purchases that are $50 and above, by dividing the purchase amount into four payments every two weeks.
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The cart floor for Affirm purchases is $35 USD if Pay in 30 is part of your financing program. For merchants where a financing program does not include Pay in 30, the cart floor is set to $50 USD.
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For example, If the cart floor is set to $150 USD, but Affirm Pay in 4 is available for carts $50 USD and higher, messaging won't appear between $50-$150 USD. Similarly, if Pay in 30 is offered with a cart floor of $35 USD, messaging won't appear between $35-$150 USD.
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Affirm promotional messaging will not appear for products priced below $35 USD.
If you’re using Shopify as your e-commerce platform and you’re experiencing this issue, we recommend re-installing the Affirm Pay-Over-Time Messaging App:
Delete and reinstall the app by following the steps below. Make sure you're using a desktop or laptop as the app cannot connect to your Affirm account on mobile:
- Log into your Affirm Dashboard.
- Leave the tab open.
- Open a separate tab on your browser and go to your Shopify Apps.
- Delete the Affirm Pay-Over-Time App.
- Re-add the Affirm Pay-Over-Time App.
- Once you agree to the App's terms, the App will detect an open Affirm dashboard session and redirect to the Affirm Pay-Over-Time App configuration.
We recommend trying this through a Chrome or Firefox browser.