If the Affirm Messaging is not showing up on your product or cart page, it’s most likely a configuration issue. Before contacting our Merchant Care team using the Business Resource Hub help widget, try the following troubleshooting steps:
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Confirm your API Keys are entered correctly. In this article, you can find more information about API Keys. Also, check this article on how to troubleshoot them.
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Check the cart floor or lowest purchase amount available for your business is set to the correct minimum. For example, if a cart floor was set to $150 USD, but Affirm is available for carts from $50 USD or higher, then anything between the $50-150 USD range won’t show the Affirm messaging. For more details on the cart floor and purchase limits, refer to this article.
If you’re using Shopify as your e-commerce platform and you’re experiencing this issue, we recommend re-installing the Affirm Pay-Over-Time Messaging App:
Delete and reinstall the App by following the steps below. Make sure you're using a desktop or laptop as the app cannot connect to your Affirm account on mobile:
- Log into your Affirm Dashboard.
- Leave the tab open.
- Open a separate tab on your browser and go to your Shopify Apps.
- Delete the Affirm Pay-Over-Time App.
- Re-add the Affirm Pay-Over-Time App.
- Once you agree to the App's terms, the App will detect an open Affirm dashboard session and redirect to the Affirm Pay-Over-Time App configuration.
We recommend trying this through a Chrome or Firefox browser.