On some occasions, merchants find themselves awaiting for the settlement of their orders. Various factors may contribute to the occurrence of missing funds. These are some of the common reasons behind this:
Negative balance: Sometimes refunds can surpass your sales resulting in a negative balance. A settlement will only be initiated when there’s a positive balance with a particular originating bank. Check more details on settlements and timelines here.
Disbursement delays: Affirm commits to maintaining a secure and reliable platform, this may occasionally lead to your disbursements postponed. These delays could stem from the following essential processes. A banner on the Merchant Portal will display respective information and dates to help you keep track of the progress:
Risk review: Our Risk team may need to hold disbursements until they finish their mandatory review. These reviews could be at the beginning of your partnership with Affirm or later on.
Due diligence: Our underwriting team may need to hold disbursements in case of missing information that is necessary to complete the application review. In this instance, you will receive an email requesting that information. Once received, our team will follow up accordingly.
- Risk review: Our Risk team may need to hold disbursements until they finish their mandatory review. These reviews could be at the beginning of your partnership with Affirm or later on.
- Missing or incorrect banking information: In some cases, disbursements may be delayed due to missing or inaccurate bank account information on file. We advise to take a look at this article for more information.
These reasons should only cause a minor delay instead of stopping a disbursement entirely. If you still need further help, reach out to our Merchant Care team using the Merchant Portal support widget.