Affirm will ask merchants for a Stop Shipment request for any customer loan applications that may have inconsistent information or potentially violate our terms of service. In other cases, you can ask Affirm to review a shipping address change request if you think it is suspicious by reaching out to orderreview@affirm.com. Make sure to include the following information when in contact with Affirm regarding this matter:
- Customer’s email address
- Loan ID
There will be cases where a refund or reimbursement will be needed following the Stop Shipment request. Learn more about these cases in the following article: