Affirm Virtual Card payments go through your credit card processor and not us directly. As such, refunding a VCN transaction must be done through the card processor used to register it as well.
When Processing refunds on VCN loan, please note that:
- Refunds are issued back to the original method of payment as they would to any other credit card.
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These transactions can take from 1 to 3 business days to reach us and reflect in the pricing portal.
- If you do not see one, make sure you know how long ago this was attempted.
- If you do not see one, make sure you know how long ago this was attempted.
When you apply a refund to a card, Affirm will apply the refund to the customer's loan as soon as the card is finalized (no further authorizations or captures will be made). See this article to learn more about finalizing a card.
If you expect a significant delay in the application of this refund due to a long VCN authorization window - the 30 days period that a card has to process new authorizations placed on it, reach out to our Merchant Care team using the Business Resource Hub support widget to finalize the transactions and apply the refund to the customer's loan sooner.