- If your customer’s loan application has been identified as having inconsistent information that may potentially violate our terms of service, Affirm will ask you to stop shipment on the order and process a full refund to the customer.
- If any fees were incurred due to this stop shipment request, please reach out to merchantcare@affirm.com referencing the email request you received to stop shipment on the order.
- Provide any documentation relating to the fees incurred by this request so that we may properly reimburse you. Documentation with timestamps, order numbers, and any other details will help expedite the request.
Note: You may reference this article for instructions on how to process a refund. You may also direct the customer to the Affirm Customer Help Center if they have any questions.