Loan transactions within Affirm are affected by irreversible events such as voids, refunds, and expirations. Due to the complexities involved with various banking institutions, Affirm cannot reinstate authorization for these funds. When a mistaken refund is issued to a customer, it's crucial to reach out to them promptly and collaborate to recover the incorrectly refunded amount.
Customers have the option to apply for another Affirm loan; however, it's important to note that approval for a subsequent loan is not guaranteed. Working closely with the customer in such situations ensures a collaborative and effective resolution.
For more information regarding charge actions, check the following articles:
- Fully refunding a charge
- Partially refunding a charge
- Voiding a charge
- What do I do If a loan authorization expires?
If you need further help, contact our Merchant Care team using the Business Resource Hub help widget.