Contents
Process
If you have already captured a charge, you can reverse part of the charge by refunding the specified amount to the customer's Affirm account.
- You can refund charges that have already been captured through your Order Management System (OMS) or through the Merchant Portal by clicking on a charge to bring up the details and actions.
- You can only refund charges after they have been captured (and show up with a captured status).
- To process a partial refund, enter the amount and click the Refund button. Confirm the refund.
- The status of the charge will update to "Partially Refunded".
- You can refund an additional amount, up until you reach the fully refunded amount.
- When you refund a charge, it is irreversible. The funds from that charge are released and cannot be reinstated. To obtain those funds again, the customer will have to complete payment via another payment method, or a new Affirm checkout; keeping in mind that there is no guarantee that they will qualify for the new amount when applying again.
The partial refund will be applied to the final monthly bill of a customer's loan. If the refund amount is higher than the final monthly bill, Affirm will apply any overage to the preceding month, and so on. Payment amounts will not be updated from the original terms.
All refunds will be processed to the original form of payment within 3 to 10 business days of the refund. Refunds may not happen immediately, so make sure you only process the refund once. Again, refunding a charge is irreversible.
Other Actions
Below are the other actions you can take with charges.