Why can't I get my promotional messaging to appear?

If promotional messaging is not showing up on your eCommerce website when integrating directly with Affirm, it may be due to configuration or integration setup issues. Follow these steps to troubleshoot your messaging configuration:

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  • Check if your API Keys are entered correctly. Learn more about API keys in this article.
  • When directly integrating with Affirm, you will need to add Affirm.js embed code to the head of your global page template and confirm it’s correctly added. Here is a quick guide on how to set up your promotional messages.
  • Confirm the cart floor or lowest purchase amount available for your business is set to the correct minimum.Learn more here.

Notes:
 

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  • Cart floor configuration availability varies across e-commerce platforms. Some platforms offer this feature, while others do not. For example, this configuration option isn't currently available on Wix. You can find more details about Wix integration here.
  • Pi30 (Pay in 30) allows customers to make purchases between $35 and $49, and pay 30 days after their purchase while Pi4 divides the purchase amount into four payments every two weeks.
     
  • The cart floor for Affirm purchases is $35 USD if Pay in 30 is part of your financing program. For merchants where a financing program does not include Pay in 30, the cart floor is set to $50 USD.
    • For example, If the cart floor is set to $150 USD, but Affirm Pay in 4 is available for carts $50 USD and higher, messaging won't appear between $50-$150 USD. Similarly, if Pay in 30 is offered with a cart floor of $35 USD, messaging won't appear between $35-$150 USD.
       

If you need further help with your direct API integration, contact our Merchant Care team using the Business Resource Hub support widget (situated at the bottom left of your page).