Standard Affirm loans can be refunded directly from your Order Management System (OMS) or on your Affirm’s Merchant Dashboard. However, when a customer uses a one-time use Virtual Card for the transaction, the refund process is different.
To correctly refund a virtual card transaction, try these steps:
- Make the refund directly to the Virtual Card through the credit card processor used to register the transaction: Virtual Cards behave similarly to standard credit cards.
- Refunds to Virtual Cards can take longer to reflect than a standard loan refund.
If you need further help, contact our Merchant Care team using the Business Resource Hub help widget.