Login Issues
General Issues & Questions
- Where do I go with questions regarding Shop Pay Installments (SPI)?
- How do I update my authorization window?
- How do I get In-Store QR code/URL for our business?
- What’s the difference between prequalification and qualification?
- How do I add additional In-Store/Telesales Affirm payment methods for my customers?
- Why doesn't my promotional messaging work on Shopify?
Merchant Application Issues
Access and Permission Issues
Integration & API Issues
- How do I Edit my HTML/CSS/JavaScript when implementing Promotional Messaging?
- How do I fix or troubleshoot my platform integration?
- Why can't I get my promotional messaging to appear?
- How can I integrate with Affirm with less developing work?
- How do I change my platform integration?
- What if my platform integration isn't supported by Affirm?
Checkout Issues
Loan Escalation Issues
- How do I help my customer with their Affirm loan questions?
- Why did I get a stop shipment request?
- What Do I Do If a Loan Authorization Expires?
- How do I get reimbursed for a stop shipment request?
- What happens to a customer's loan when they declare bankruptcy?
- Why can't I see my customer's loan in the Merchant Portal?
Settlement and Payment Issues
- Why were we charged for a test order ?
- How can I get help processing my refund?
- Why haven't I been debited yet for refunds issued?
- Why did I get only partial payment for my multiple orders?
- Why didn't my bank account receive its scheduled disbursement?
- What are Out-of-band payments?