Why can’t I add a new user to the Merchant Dashboard?

There will be some occasions when you can’t add a new user to your Merchant Dashboard. In this article, you can check the main reasons and solutions for adding new users. If you need further help, contact our Merchant Care team using the Business Resource Hub help widget.

If you can’t add a new user to the Affirm Merchant Dashboard, it can be that the user has already been added in a different instance of the Affirm/Merchant Dashboard. Users can’t be added to multiple dashboards with the same email. However, a single user can have multiple email addresses from the same or different providers connected to multiple dashboards.

• Whenever you can’t add a user, check if the email address you’re trying to add already exists on a different Merchant Dashboard.
  
  • If the user’s email address is already on a different dashboard, this email address will need to be deleted from the current dashboard so you can add it to a new one.
    
  • If you want to add a user to a different dashboard without deleting the email from another dashboard, you can add a different email address from this user.
    
  • An underutilized Gmail (if you have an email account ending in @gmail.com, or use Gmail email services for your company) trick can be used in this situation:
    
    • If you add “+1” (or any numbers/letters) to the end of your Gmail handle, Gmail recognizes it as belonging to your email address but it looks like a unique email address to the site for which you are registering an account.
      
    • So, if your Gmail address is theowner@mybusiness.com, you can sign students up for a site with usernames following the pattern of: theowner+1@mybusiness.com, theowner+2@mybusiness.com, theowner+3@mybusiness.com, and so forth.

You can check the quick steps for removing and adding users to your Merchant Dashboard and set them as administrators in this article.