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  1. Affirm Canada (English)
  2. Troubleshooting
  3. General Issues & Questions

General Issues & Questions

  • Where do I go with questions regarding Shop Pay Installments (SPI)?
  • How do I update my authorization window?
  • How do I get In-Store QR code/URL for our business?
  • What’s the difference between prequalification and qualification?
  • How do I add additional In-Store/Telesales Affirm payment methods for my customers?
  • Why doesn't my promotional messaging work on Shopify?
  • Why doesn't Affirm work with my In-Store Point of Sale (POS) system?
  • Does my Affirm merchant account get deactivated without activity?
  • How do I adjust or update my promotional messaging on my website?
  • How do I set up Affirm's In-Store offerings?
  • What do I do if I want to change my business URL?
  • What do I do if my business went through a merger or acquisition?
  • What do I do if my business has an EIN change?
  • What do I do if my business has new ownership?
  • What do I do if I want to rebrand my business?
  • How can I co-brand promotional messaging modals?
  • How can I add another business location?
  • How do I change my purchase limit?
  • How do I update my bank account information?
  • What browsers are supported by Affirm?
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