Loan Escalation Issues
- How do I help my customer with their Affirm loan questions?
- Why did I get a stop shipment request?
- What Do I Do If a Loan Authorization Expires?
- How do I get reimbursed for a stop shipment request?
- What happens to a customer's loan when they declare bankruptcy?
- Why can't I see my customer's loan in the Merchant Portal?
- Why do I owe a fee if I refunded the loan?
- Why can't I refund a loan in authorization status?
- Why can't I refund a loan with a Virtual Card transaction?