NEW FUNCTIONALITY FOR U.S. MERCHANTS: 7/25/23!
At this time, Affirm has granted certain eligible merchants the ability to sign in to the Affirm Merchant Portal and update their business bank account information by themselves. This article outlines the steps on how to perform this action as well as covering any limitations around it.
Only admin users on an eligible business account will have access to this feature. If you are a non-admin user, please contact your store’s administrator directly to assist with updating your bank account details. Account updates are limited to 2 updates every 30 days. Once the bank account is updated, a 3-day disbursement hold is automatically enabled.
If you are an admin and can't see the option to update your bank account on the Merchant Portal, or in the phase of implementing Affirm and would like to update your banking information, reach out to Merchant Care using the steps aligned in this article.
Sign in to your Affirm Merchant Portal here, and follow the steps below:
- On the portal, scroll down the sidebar on the left of the page and click Settings.
Click on Bank account, in this page you can view and edit your bank account details.
Click on the blue pen and simply enter in your routing number, followed by the new business bank account number. Click on Update bank account when done.
You can review and correct your bank account details before submitting
- You can review and correct your bank account details before submitting
- Once you submit the bank account change successfully, this message will pop up on the screen to inform you that payments on your account will be held for 3 weekdays for safety purposes. Your next payment will include all transactions made during this hold period and will be processed after 1 to 4 business days from its end.
After confirming the changes, an email confirmation is sent to all admins with a change cancellation notification to prevent fraudulent operations.
When you report a change as fraudulent, a member of the Affirm Care Team will reach out to you with the next steps.