Have you signed up with Affirm? Are you eager to connect your eCommerce systems to Affirm and grow with us? We're here to help! Let’s get started on learning the basics on the types of integrations that we offer and how our integration process works.
Frequently Asked Questions
Q: Where can I access my API keys?
A: You can find your API keys (both public and private keys) in the Affirm Merchant Dashboard - https://www.affirm.com/dashboard/signin
Q: Can I test the Affirm Integration before making it live on my site?
A: Absolutely. You can either enabled test/sandbox mode in your eCommerce platform or us your sandbox API keys which can be found here: http://sandbox.affirm.com/dashboard
Q: How do I know if my site is live with Affirm?
A: You can reach out to Affirm’s Implementation team to do a test run of your site to make sure everything is working correctly.
Q: What is Affirm Promotional Messaging?
A: The Affirm promotional messaging lets your customers know that there is financing available and that financing is available through Affirm. It's also a great tool to help your customers see the potential low monthly payment versus the full amount of their cart.
Q: Why am I receiving the error “We encountered a problem with your checkout. Please contact the merchant to complete your purchase." when testing Affirm at checkout?
A: Typically, we see this error when sandbox/test mode is still enabled. Go into your Affirm settings and disable it. Remember to save your updated settings.
Q: Do I have to use the merchant dashboard to manage orders through Affirm?
A: Nope! You can cancel, refund, or adjust the order from your Order Management System (OMS).
Q: How long do I have to capture an Affirm payment?
A: Authorized loans (customer payments via Affirm) must be captured before your author expiration date which is 30 days.
Q: When do I get paid?
A: We settle in bulk once per business day for any positive amount captured via an ACH transfer. Depending on your bank, it can take anywhere from 1-3 business days for the funds to land in your account.
Q: Can I customize the Affirm promotional messaging or use my own marketing materials?
A: There are several marketing guidelines that must be followed in order to stay compliant and adhere to the Truth in Lending Act and Regulation Z.
So, if you have any additional marketing materials, like an Affirm financing page, copy, or other promotional collateral involving Affirm, we ask that you submit that to our Merchant Care team at firstname.lastname@example.org for review at least two weeks prior to launching it.
However, if you’re only adding the Affirm promotional messaging to your product and cart pages using our plugin or extension, you do not need to submit a request at all.