Skip to main content

Partially refunding a charge

  • Updated

Contents

 

 

Process

You can watch the video or follow the steps below to partially refund a charge.

 

Affirm Merchant Portal: www.affirm.com/dashboard/signin

 

If you have already captured a charge, you can reverse part of the charge by refunding the specified amount to the customer's Affirm account. Refunding a charge from the Merchant Portal can only be completed within 400 days from the date of the charge. You will not be able to refund a charge after 400 days from the date of the charge.

Charges_01.png

 

  • You can refund charges that have already been captured through your Order Management System (OMS) or the Merchant Portal by clicking on a charge to bring up the details and actions.

Charges_05.png

 

  • You can only refund charges after they have been captured (and show up with a captured status).
  • To process a partial refund, enter the amount and click the Refund button. Confirm the refund.
  • The status of the charge will update to "Partially Refunded".
  • You can refund an additional amount, up until you reach the fully refunded amount.
  • When you refund a charge, it is irreversible. The funds from that charge are released and cannot be reinstated. To obtain those funds again, the customer will have to complete payment via another payment method, or a new Affirm checkout; keeping in mind that there is no guarantee that they will qualify for the new amount when applying again.
  • If you need to process a refund beyond the 400 day window, please reach out to our Merchant Care team for assistance.

 

The partial refund will be applied to the final monthly bill of a customer's loan. If the refund amount is higher than the final monthly bill, Affirm will apply any overage to the preceding month, and so on. Payment amounts will not be updated from the original terms. 

 

All refunds will be processed to the original form of payment within 3 to 10 business days of the refund. Refunds may not happen immediately, so make sure you only process the refund once. Again, refunding a charge is irreversible.

 

Back To Top

 

Other actions

Below are the other actions you can take with charges.

 

Back To Top

 

Related articles