Contents
Talking points
- We've partnered with Affirm to offer qualified applicants a way to pay for purchases in low regular payments.
- You can choose Affirm as a payment method during checkout and seamlessly apply for a loan to pay for your items with manageable payments that work with your budget.
- Affirm's online sign-up process is quick and easy, your information is secure, and there are no hard credit inquiries .
- Affirm provides an instant credit decision after once your application has been submitted.
- Additional Information can be reviewed at www.affirm.com.
Handling declines
- If your Affirm loan request is not approved, Affirm will immediately notify you via a secure notice of confirmation.
- Your privacy is top priority and secure with Affirm. We (the merchant) will not be notified with the details of your credit decision.
- If you were not approved for an Affirm loan, you will still be able to complete your purchase with an alternative form of payment.
Checkout status
Merchant teams may reference this status matrix to answer your customer's questions about the status of their Affirm checkout, and take action (as needed). It may be useful to bookmark this site or print this guide.
|
Status |
Action |
Scripted Response |
|
Unsent: Checkout was created but has not been sent to the customer. |
Select the delivery method (email and/or SMS text) in the checkout details and send your customer the link. |
Your order information has been entered in our system, but I still need to send you a link to the Affirm checkout. |
|
Sent: Checkout was sent, but has not been opened by the customer. |
Educate the customer that they should open the email (or SMS text) from Affirm and proceed with the online application. |
I’ve sent you a link that allows you to checkout with Affirm. Please check your email inbox (or mobile phone for a text message) for the link. * You must complete the Affirm application within 7 days of receiving the link. After 7 days, the checkout link will expire. |
|
Opened: Affirm checkout link was opened by the customer but the application was not started. |
Follow up with your customer to answer any questions they may have about the process, Affirm, or their order. When answering questions about Affirm, you must follow the scripting provided to you by Affirm. If they have any questions you cannot answer about Affirm or individual troubleshooting is needed, please redirect them to Affirm's Customer Care team at https://helpcenter.affirm.com. |
Our records show that you received the link to access the Affirm checkout. Are there any questions I can answer to help you move forward in the process?” |
|
Closed: The Affirm application was closed. NOTE: This may occur when the customer did not complete the application, the customer did not confirm the loan terms, or the application was not approved by Affirm. |
Follow up with your customer to offer an alternative form of payment. |
I see that your purchase was not financed by Affirm. Would you like to use an alternative form of payment to complete your purchase? |
|
Expired: The checkout link was not authorized within 7 days. |
Follow up with your customer to offer an alternative form of payment. |
I see that your Affirm application expired. Would you like to use an alternative form of payment to complete your purchase? |
If your customer has additional questions, please direct them to contact the Affirm Customer Care team at helpcenter.affirm.com.