Contents
Charges represent the Affirm loans that are issued to the end-user. You can interact with charges via the Charges page (shown below), or through our Transactions or Charges API. When you sign in to the Merchant Dashboard, you'll see the most recent charges. You can also view the charges in more detail from the Charges menu item.
To learn how to manage charges, please view this article. To learn more about charge states, please view this article.
Viewing charges
All your charges will show up in a table, with the latest ones displayed at the top. There is pagination (< previous and next >) if there are too many charges to show on one page.
Clicking an individual charge will return the following:
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Date of charge confirmation
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Affirm confirmation code
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Customer name
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Charge status
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Total charge amount
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Charge history
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Shopping cart details
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Billing and shipping addresses
An example of clicking into a Charge to see the Charge Details:
To learn how to manage charges, please view this article. To learn more about charge states, please view this article.
Additionally, you can use the drop-down filter to alter the time window in which you prefer to view the charges. Selecting a time will automatically refresh the table to reflect your time window.
The options here are:
- Today
- Last 24 hours
- Last 7 days
- Last 30 days
- Last 365 days
- All time
- Custom range
With these time options, you can either get a big picture of your charges or hone in on a particular segment of time for troubleshooting or reconciliation actions.
Searching for charges
Search charges by entering the Order ID, Loan ID, status, amount, customer email, customer name, or customer phone number in the search bar. Again, clicking an individual charge after a search will return the following:
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Date of charge confirmation
-
Affirm confirmation code
-
Customer name
-
Charge status
-
Total charge amount
-
Charge history
-
Shopping cart details
-
Billing and shipping addresses
Example of searching for a charge by status "captured":
Processing charges
If you're using an e-commerce platform that supports processing Affirm charges in its order management system (OMS), then we recommend using that platform to process those charges - this will keep Affirm synced with your platform, and it reduces the number of systems the actions take place over.
However, you can use the Affirm dashboard to process charges as well. To learn how to manage charges, please view this article. To learn more about charge states, please view this article.
If your platform does not support processing Affirm charges or you integrated Affirm using our Direct API method, click here for instructions on processing orders in the Merchant Dashboard.