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If you need to be added as a new user, you can contact your company's Administrator directly. If you're unsuccessful in reaching your Administrator or you're experiencing access issues, contact us here.
Create your account
You can create your account either using Google or using your work email and password. For both cases, you must use the email associated with Affirm access. If your organization requires two-factor authentication, you must create an account using Google.
To create an account with your email:
- Enter your email address.
- Enter a password that is at least 8 characters long.
- Confirm your password.
- Click Create account.
To create an account using Google:
- Click Sign in with Google.
- Select your work Google account.
*Note: If you want to use Google, but your work email doesn't use it, then click here to connect your work email to Google.
Accessing your account
The Merchant Dashboard is available in the sandbox environment and the live environment. The sandbox environment is for development and testing. Affirm activates the live environment after testing is complete.
Affirm will grant initial access to the Merchant Dashboard. After granting access, you will receive an email invitation. In the email, click Access Merchant Dashboard.
*Note: If you're instructed to enter in a phone number, this is the Affirm Customer login and you will not be able to sign into the Merchant Dashboard.
If you forget your password, click Forgot password? and complete the password recovery process.
Once you successfully sign in, you'll be greeted by our Merchant Portal!
Protecting your account
Two factor authentication
Affirm supports two factor authentication (2FA) for merchants using our Merchant Portal to protect sensitive business information from hackers and identity theft.
2FA allows you to verify your identity when logging in, using your password and an SMS-delivered code as an additional layer of protection.
Please follow these steps to set up 2FA:
- Enter your email and password to Sign in.
- Enter your phone number and click Send code.
- Enter the SMS code we sent to that phone number and click Confirm.
- If you are not using a public or shared device, select Remember this device and Affirm will remember it for 30 days.
- If you don't receive an SMS code, click Resend code and continue.
- If you can't receive an SMS code click Try another method. This gives you the option to receive the code in the email address associated with your account.
- Enter the code and click Confirm then you will be redirected to the merchant portal.
- Enter the code and click Confirm then you will be redirected to the merchant portal.
- If you are not using a public or shared device, select Remember this device and Affirm will remember it for 30 days.
Once you successfully complete the steps, you will be redirected to the home page of the Merchant Portal and this message will pop up on your screen confirming the setup of Two factor authentication.
*Note: for troubleshooting steps involving two factor authentication, please take a look at this troubleshooting article.