How Do I Update My Bank Account Information?

If you want to update your bank account information with Affirm, you must contact our Merchant Care team using the Business Resource Hub help widget for assistance. This process is a high priority for Affirm, as we understand you want your payment information to be quickly updated.

For security reasons, we kindly ask for you to provide the following:

• The last deposit date and amount that was settled to your current bank account from Affirm.
  
  
  • If you don't have a settlement yet, you can provide us with the last four digits of your private API Keys, which can be found within the API Keys tab in the merchant dashboard:
    
    

• For updating your bank account information, provide the transit (branch) number, financial institution number, and account number from one of the following documents:
  
• Voided Check (below you can see an example of the required information):
  
  

• • Screenshot from your banking portal
    
    
  • Bank or Company Account Info PDF on official bank letterhead
    
    

As bank account information change requests are high priority, they should occur quickly, so we recommend having this information ready when you contact us for the change. Once we have this information, it shouldn't take more than 1-2 business days for Affirm to update your bank account information.

Note: If you are using Adyen, Stripe, or Amazon Pay, please reach out to their respective support teams:

• Adyen: you can contact support@adyen.com for help.
• Stripe: you can visit this link for support.
• Amazon Pay: You can submit a request for assistance directly to Amazon Pay Seller Partner Support by logging in to https://sellercentral.amazon.ca and doing the following:
  1. If prompted select “Merchant” and “Amazon Pay (Production View)” click Select Account
  2. Click Help in the upper 
  3. Click Contact Seller Partner Support
  4. Select Amazon Pay then a subject for your inquiry