Voiding a Charge

Contents

• Process
• Other Actions

Process

You can watch the video or follow the steps below to void a charge.

Affirm Merchant Portal: www.affirm.com/dashboard/signin

If a charge has not been captured, you can cancel the authorization by voiding it. You cannot void a charge that has already been captured.

• You can void authorized charges through your Order Management System (OMS) or through the Merchant Portal by clicking on a charge to bring up the details and actions.
  
  

• Click Void Charge.
• Click Void Charge again to confirm.
• The status of the charge will update to "Voided".

Important Note: Voiding a charge is irreversible and Affirm is unable to reinstate those funds.

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Other Actions

Below are the other actions you can take with charges.

• Capturing a Charge
• Fully Refunding a Charge
• Partially Refunding a Charge

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