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Processing a refund for a customer using PayBright is similar to processing any regular refund.
- For eCommerce transactions:
You should be able to issue refunds directly through your eCommerce Platform. - In-store transactions:
Head over to your dashboard, visit the Transactions menu, find the transaction in question, an and start the process with the Refund link.
Full Refunds
After clicking on the Refund link for the transaction in question, you'll see the following:
Click on Fully Refund This Transaction. In this example, your account should be debited $800, plus the calculated Refund Fee (shown below, at $15.60)
After clicking OK, you'll see one more confirmation screen with the agreement number posted. Confirm to complete the action.
Partial Refunds
After clicking on the Refund link for the transaction in question, you'll see the following:
Click on Partially Refund This Transaction.
You'll then see a prompt asking you what the partial amount should be, plus any applicable refund fees.
After clicking OK, you'll see one more confirmation screen with the agreement number posted. Confirm to complete the action.
