2 Factor Authentication (2FA) is an enhanced security measure that ensures that only authorized people have access to the Affirm Merchant Portal. It is currently only available in the US, as one of the requirements for use is having a US telephone number.
There are, however, several cases where you can’t receive the verification code, which may prevent you from logging in to the Affirm Merchant Portal. Review the following steps to troubleshoot.
2FA Deactivation Request
Please fill out this form to request 2 Factor Authentication removal if:
- You don’t have a US cell phone number and cannot receive the verification code.
- You are reaching out from a call center, you don’t have a phone available, and cannot receive the verification code.
Our team will get back to you to confirm that 2FA has been successfully removed. Requests may take up to two business days to complete.
Please reach out to our merchant care team directly at firstname.lastname@example.org if:
- You are an admin user and have forgotten your password and are locked out.
- You submitted an application for your business to become a partner with Affirm but you don’t see the option to set up 2FA.