Shopify uses the Affirm Pay-Over-Time Messaging App to add Affirm Promotional Messaging to your product and cart pages.
If Promotional Messaging is not working, it may be due to the Affirm Pay-Over-Time Messaging App failing to connect to your Affirm account. Follow this quick guide to help resolve the issue:
- Make sure you're using a desktop or laptop as the app cannot connect to your Affirm account on mobile.
- Clear cookies and cache on your browser. Click here for assistance on this process. We recommend trying these steps on a Chrome or Firefox browser.
- Open a new tab and Log into your Affirm Dashboard.
- Leave the tab open.
- Open a separate tab on your browser and go to your Shopify Apps.
- Delete the Affirm Pay-Over-Time App.
- Re-add the Affirm Pay-Over-Time App.
- Once you agree to the App's terms, the App will detect an open Affirm dashboard session and redirect you to the Affirm Pay-Over-Time App configuration.
If you need further help, contact our Merchant Care team using the Business Resource Hub help widget.