- Go to our Business Resource Hub.
- Click the “Support” button.
- Write “URL Change” in the search section.
- Click the “Contact us” button.
- In the “Description” section, answer the following information:
- What's the legal business name and address?
- Is the new website materially different from the existing merchant website (e.g. different industry, different products, etc.)?
- Is the approximate AOV of the new site below $50?
- Does the website sell pre-order items?
- For product returns, does the website have Store Credit, Restocking Fee, or No Returns?
- What's your Refund Policy URL?
- Do items take 30+ days to ship?
- Does the new site offer extended warranties or subscriptions for the products?
- What eCommerce platform will your new site be on?
- Which payment gateway are you using (ex. Stripe, Fiserv, etc.)?
- If the merchant will continue to offer Affirm Services on the remaining URLs:
- Provide a fully executed Purchase Agreement signed by both parties for purchased URLs
- Confirm which URLs will remain under existing entity name
- If the acquiring company is an Affirm merchant:
- Provide a fully executed Purchase Agreement signed by both parties
- Confirm who will be the surviving legal entity on Merchant Agreements
- If the acquiring company is not an Affirm merchant:
- Provide a fully executed Purchase Agreement signed by both parties
- Confirm the surviving entity
- For “Case Category”, select:
- Business Support > Merchant Legal Entity Change > URL Change
- Select the platform you work on.
- Click “Send” to send your request.
- If more information is required, you will be contacted to provide them as needed.
- Once the request is reviewed and the change approved, the Merchant Agreement will be updated and an Amendment will be sent to you for signature to process the change.
Note: Once the request is received, the changes will be reviewed by our internal team and an update will be provided within a few business days.