There can be some confusion when using API keys on sites like BigCommerce. Below, you can check common issues when using API keys on this site. If you need further help, contact our Merchant Care team using the Business Resource Hub help widget.
If your API keys are not working correctly on BigCommerce, we recommend checking that the API keys are entered correctly on the corresponding fields within the BigCommerce Dashboard and that you’re not working on the test or sandbox modes.
- Confirm the correct API keys are entered on your promotional settings and that sandbox mode is off with this path:
- In the BigCommerce Dashboard click on Apps:
- In the BigCommerce Dashboard click on Apps:
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- Click on Affirm Marketing and then click on Settings:
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- The field for your Public keys and the option for toggling the on/off button of the Sandbox mode will be displayed, make sure Sandbox mode is turned off:
- The field for your Public keys and the option for toggling the on/off button of the Sandbox mode will be displayed, make sure Sandbox mode is turned off:
Note: We recommend copying and pasting your API keys rather than manually writing them, also, check for typos or part of the API key being cut off.
Once you checked your promotional settings, continue to check your payment settings:
- Confirm the correct API keys are entered on your payment settings and test mode is off with this path:
- In the BigCommerce Dashboard click on Settings and then click on Payments:
- In the BigCommerce Dashboard click on Settings and then click on Payments:
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- Click on Affirm Settings:
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- The fields for your Public and Private keys will be displayed as well as the option to select Test Mode. Make sure Test Mode is marked as No (Recommended):