In situations where checkout errors occur in the live environment, Affirm Initiates a Live Test Order to ensure that the integration is working as intended. These orders follow the standard transaction process, resulting in fees, including the Merchant Discount Rate (MDR).
While processing a Test Order refund, you might want to note that there isn’t an effective way to differentiate between Standard and Test orders refunds. Hence why, you will notice that the merchant fee is not returned.
- Loan ID
- Reimbursement Amount
Our dedicated team will review your request and proceed with necessary correction. Once complete a path towards resolution will be communicated to you.