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While implementing Affirm, you will want to make sure to comply with our terms of service. This article will help you quickly understand the Merchant Terms of Service essentials.
Merchant terms of service essentials
Customer interaction and loan application
- Do not pass MDR or Affirm transaction fees onto the customer in ANY circumstance.
- Why? This is prohibited in your agreement with Affirm.
- Do not apply for a loan on the customer’s behalf. They must fill out the application themselves, on their own device.
- Why? Customers must receive required disclosures and provide consents; this must be completed on their device to comply with applicable laws.
- Do not pressure consumers to apply for credit or insist on pre-qualifying.
- Do not assist the customer with the Affirm application process. If the customer has questions, direct them to Affirm.
- Do not add additional criteria to access Affirm’s application.
- Do not make Affirm a payment option for products under our Prohibited Business Policy.
- Do not share customer information gathered from Affirm with other merchants.
Marketing
- If you advertise an “as low as” monthly cost, you must also provide the associated APR and term length that is at most one click away.
- See our marketing compliance guidance for more details.
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Know which phrases will require a disclosure.
- See our marketing compliance guidance for more details.
- Submit any customized and/or targeted marketing, communications, or website materials that mention Affirm for compliance review. Allow 5-10 business days for the review to process.
- Be transparent and honest in how you present financing options.
- Don’t imply the consumer is guaranteed approval. Use phrases like “Quick decision” instead of “Quick approval.”
Affirm's Global Agreement
- In the Merchant Agreement, you will find more details about term length, conditions, license, etc.
To quickly access the Merchant Terms of Service Essentials, you can download the PDF below: