Refunds issued will always be debited back. However, refunds may take some time to process, and debiting full refunds will depend on your current settlement balance:
- Refunds may not happen immediately. It will take between 3 to 10 business days to process. Check this article for more refund details.
- If you have a negative balance caused by previous refunds, Affirm will settle this negative balance with future refunds to reconcile your balance.
If you need updates on every stage of the payment process, contact our Merchant Care team using the Business Resource Hub help widget. Otherwise, please be patient and wait for our disbursement windows to pass.