- Go to our Business Resource Hub.
- Click the “Support” button.
- Write “New Ownership” in the search section.
- Click the “Contact us” button.
- In the “Description” section, provide the following information:
- Will the merchant URL remain the same or change? (include website link)
- Will the Legal Merchant of Record be changing from “Previous Legal Entity”?
- If yes, provide the name of the New Entity
- New Legal Business Name
- Physical Address
- New Owner’s Name
- Contact Information: email and phone number
- GST Change
- Date of the change in ownership
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Attach the following documentation:
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Provide one of the following Bank Account Information:
- Voided Check with the New Entity listed
- Screenshot from your banking portal
- Bank or Company Account Info PDF
- If it’s a “Merger”, provide a Merger Agreement with signatures from both parties
- If it’s an “Acquisition”, provide a copy of the Asset Purchase Agreement with the first page listing both businesses and the last page with signatures from both parties
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Provide one of the following Bank Account Information:
- If the change in ownership is due to:
- A sell off of your assets to a third party such that the new owner third party would be the Merchant of Record and would process disputes, refunds and payouts going forward:
- Provide fully executed purchase agreement signed by both parties and confirm if there will be a new legal entity name
- Confirm if there will be a new legal entity name
- A change of majority ownership:
- Confirm if there is a single owner that has ownership over 25% of the company (Please list names of majority stake owner)
- Confirm if the entity will change or remain the same
- If the entity changes, confirm the name of the new entity
- If it’s neither of the previous two cases, please provide more context on the circumstances surrounding the sale of the assets
- A sell off of your assets to a third party such that the new owner third party would be the Merchant of Record and would process disputes, refunds and payouts going forward:
- For “Case Category”, select:
- Business Support > Merchant Legal Entity Change > New Ownership
- Select the platform you work on.
- Click “Send” to send your request.
- If more information is required, you will be contacted to provide them as needed.
- Once the request is reviewed and the change approved, the Merchant Agreement will be updated and an Amendment will be sent to you for signature to process the change.
Note: Once the request is received, the changes will be reviewed by our internal team and an update will be provided within a few business days.