What Do I Do if My Business has New Ownership?

• Go to our Business Resource Hub.
• Click the “Support” button.

• Write “New Ownership” in the search section.

• Click the “Contact us” button.

• In the “Description” section, provide the following information:
  
  • Will the merchant URL remain the same or change? (include website link)
  • Will the Legal Merchant of Record be changing from “Previous Legal Entity”?
    
    • If yes, provide the name of the New Entity
  • New Legal Business Name
  • Physical Address
  • New Owner’s Name
  • Contact Information: email and phone number
  • GST Change
  • Date of the change in ownership
• Attach the following documentation:
  
  • Provide one of the following Bank Account Information:
    
    • Voided Check with the New Entity listed
    • Screenshot from your banking portal
    • Bank or Company Account Info PDF
  • If it’s a “Merger”, provide a Merger Agreement with signatures from both parties
  • If it’s an “Acquisition”, provide a copy of the Asset Purchase Agreement with the first page listing both businesses and the last page with signatures from both parties
• If the change in ownership is due to:
  
  • A sell off of your assets to a third party such that the new owner third party would be the Merchant of Record and would process disputes, refunds and payouts going forward:
    
    • Provide fully executed purchase agreement signed by both parties and confirm if there will be a new legal entity name
    • Confirm if there will be a new legal entity name
  • A change of majority ownership:
    
    • Confirm if there is a single owner that has ownership over 25% of the company (Please list names of majority stake owner)
    • Confirm if the entity will change or remain the same
    • If the entity changes, confirm the name of the new entity
  • If it’s neither of the previous two cases, please provide more context on the circumstances surrounding the sale of the assets
• For “Case Category”, select:
  • Business Support > Merchant Legal Entity Change > New Ownership
• Select the platform you work on.
• Click “Send” to send your request.
• If more information is required, you will be contacted to provide them as needed.
• Once the request is reviewed and the change approved, the Merchant Agreement will be updated and an Amendment will be sent to you for signature to process the change.

Note: Once the request is received, the changes will be reviewed by our internal team and an update will be provided within a few business days.