Contents
- Canceling Your Partnership with Affirm
- Canceling Your Partnership with SPI (Shop Pay Installments)
- Migrating to SPI (Shop Pay Installments)
At Affirm, we’re always improving our products and services to give you the best experience, though, we understand that sometimes interests can take different paths. We don't want you to leave, but if you already made a decision, this article will guide you through the steps on how to end your partnership with us.
Canceling Your Partnership with Affirm
When canceling your partnership with Affirm, you will typically fall within two buckets:
You captured recent sales within 90 days or you had no sales while using Affirm as a partner. Regardless of what your situation is, follow the next steps:
Canceling if You had Sales
- Contact us through Support > Contact Us > Case Category > Business Support > Merchant Agreement > Deactivate Account.
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- Send your request and provide the reason for termination and additional information. Your feedback is very important for us to grow!
- Settle any current or future negative balance before canceling your partnership with Affirm.
- In order to resolve this balance, we’ll need to enable direct debit for your account. This way, we retrieve the negative balance seamlessly. After we receive your request, we’ll send you the documentation of the termination of your agreement letter within a few business days to complete the process. If you have not received that letter after 2 weeks of submitting it, contact our merchant care team.
Canceling if You didn't have Sales
- Contact us through Support > Contact Us > Case Category > Business Support > Merchant Agreement > Deactivate Account (see Canceling if You Had Sales above for these steps).
- Send your request and provide the reason for termination and additional information. Your feedback is very important for us to grow!
- After we receive your request, we’ll send you a termination agreement (that may need to be countersigned by you) within a few business days to complete the process.
Canceling Your Partnership with SPI (Shop Pay Installments)
- Shop Pay Installments is powered by Affirm. If you need help with Shop Pay, you will need to contact Shop Pay through Shopify’s support team as they are best suited to answer any questions you have about Installments on your site.
Affirm does not support Shop Pay Installments terminations.
You can submit a support request here: https://help.shopify.com/en/questions.
Migrating to SPI (Shop Pay Installments)
If you want to end your partnership with Affirm and migrate to SPI, follow these steps:
- Contact us through Support > Contact Us > Case Category > Business Support > Merchant Agreement > Deactivate Account (see Canceling if You Had Sales above for these steps)
- Send your request and provide the reason for termination and additional information. Your feedback is very important for us to grow!
- After we receive your request, we’ll send you a termination agreement (that may need to be countersigned by you) within a few business days to complete the process.